Dear Residents and Family Members:

As the holiday season approaches, we are working on creative and safe ways that you will be able to celebrate with your loved one.

For those of you who may not know, both the frequency of staff testing and the limits on visitation are established by the federal government (CMS) and enforced by the state health department.  Currently, the latitude we are given in permitting in person visitation is driven by the “positivity rate” of the surrounding community – for us, Henrico County.  We are required to check a specific website each week to identify this rate, test staff according to the required schedule and respond to any changes.

Currently, the positivity rate on the CMS site for Henrico County is 6.3% which requires us to test staff weekly.  We are still permitted to have limited in-person visitation that must be conducted in accordance with the CDC guidelines for screening, social distancing, and facial masking.    However, if the positivity rate climbs to 10%, we are required to cease permitting these visits.

We are sharing this with you because the plans we are making for holiday visitation in November and December are subject to change with very little notice to you.  This is an unfortunate consequence of measures that would be taken to protect the health and safety of our residents, your loved ones.

We have been asked about the ability to take residents home for Thanksgiving.  While that is your decision, we strongly discourage this.  Should you decide to take your family member home please be aware that upon return to campus we are following the local health department epidemiologist recommendation to quarantine residents for 14 days under strict isolation precautions.  This is necessary to protect your fellow residents and our staff.  Please help us avoid the unnecessary costs for additional PPE and COVID -19 testing this holiday season.

As the weather is starting to get colder, we will be moving visitation indoors.  Please be reminded that we limit the number of visitors to two at a time and that all visitors are required to be masked during the entire visit, have their temperatures taken and acknowledge they understand visitation rules.

We recognize that these guidelines are not conducive to the types of holiday celebrations that we are accustomed to, but they are necessary to protect our residents and the staff that take care of your loved ones. Perhaps this holiday season we will be reminded that even the small things we can do like video chats and daily calls are meaningful ways to stay in touch with our families.

To stay informed please check our phone line (804) 421-5141 and website for updates, . If you would like to receive updates by email, contact us at and provide your name, the name of your loved one and the building where they reside.

Please be safe and follow the CDC guidance of wearing a mask, social distancing, and frequent handwashing.

Thank you,
Morris S. Funk
President and Chief Executive Officer